Returning Cogeco equipment is easy. Simply pack the equipment and accessories in a box, fill in empty spaces with packing material, and ship it for free to your local Canada Post outlet using the provided pre-paid shipping label.
Returning Cogeco equipment doesn’t have to be a difficult process. Whether you’re upgrading to a new device or cancelling your services, it’s essential to return the equipment in good working order. In this guide, we will take you through the step-by-step process of returning your Cogeco equipment.
From packaging it securely to shipping it for free, we will provide you with all the information you need to ensure a smooth return experience. So, let’s get started and learn how to return your Cogeco equipment hassle-free.
How To Return Cogeco Equipment
Returning Cogeco equipment is a simple and straightforward process. Whether you have upgraded your devices or canceled your services, it’s important to return the equipment to avoid any additional charges. Follow this step-by-step guide to ensure a smooth return process.
Step 1: Gather All The Equipment
Before returning your Cogeco equipment, make sure you have gathered all the items that were provided to you. This includes the modem, router, cables, remote controls, power adapters, and any other accessories. Double-check each room in your house to ensure you haven’t missed any items.
Step 2: Pack The Equipment Securely
Once you have gathered all the equipment, it’s essential to pack them securely to prevent any damage during transit. Use a sturdy box that is big enough to accommodate all the items. Before placing the equipment in the box, wrap each item individually with newspaper or another packing material to provide cushioning. Fill any empty spaces in the box to minimize movement during shipping.
Step 3: Check For Any Additional Requirements
Before returning the equipment, check if there are any additional requirements set by Cogeco. Visit their website or reach out to their customer support to ensure you have fulfilled all the necessary conditions for returning the equipment. This might include removing any personal information or passwords from the devices or including specific documentation in the return package.
Step 4: Choose A Return Method
Cogeco offers different options for returning equipment. You can choose to ship the package back to them or drop it off at a designated location. Check their website or contact their customer support to determine the most convenient method for returning your equipment. If you choose to ship the package, they might provide you with a pre-paid shipping label for added convenience.
Step 5: Ship Or Drop Off The Equipment
Once you have decided on the return method, it’s time to ship or drop off the equipment. If you have chosen to ship, carefully affix the pre-paid shipping label provided by Cogeco to the box. Make sure to follow any specific packaging instructions provided by Cogeco to ensure a successful return. If you are dropping off the equipment, locate the nearest designated location, such as a Canada Post outlet, and take the package there for return.
Step 6: Keep A Record Of The Return
After returning the equipment, it’s important to keep a record of the return. This could include noting the tracking number if you shipped the package or obtaining a receipt if you dropped off the equipment at a designated location. This record will serve as proof of return and will come in handy in case of any discrepancies or issues regarding the return process.
Frequently Asked Questions Of Cogeco Return Equipment: Complete Guide To Returning Cogeco Equipment
How Do I Return My Cogeco Router?
To return your Cogeco router, pack it carefully in a box with accessories. Fill any empty spaces with newspaper or packing material. You can then take it to your local Canada Post outlet and ship it to us for free using the pre-paid shipping label.
Where Can I Drop Off Cogeco Equipment?
You can drop off your Cogeco equipment at your local Canada Post outlet and ship it back to us for free. Make sure the equipment is in good working order and follow the instructions for packing and getting your pre-paid shipping label.
How Do I Cancel My Cogeco Tv?
To cancel your Cogeco TV, simply contact our team and they will guide you through the process. Residential customers can reach out here, while business clients can contact us here. Remember to return all equipment in good working order.
How Do I Reset My Cogeco Cable Box?
To reset your Cogeco cable box, follow these steps: 1. Unplug the power cord from the back of the box. 2. Wait for 30 seconds, then plug it back in. 3. The box will reboot and go through the reset process.
4. Once it’s finished, you can turn it back on and use it as normal.
Returning your Cogeco equipment is a seamless process that ensures a smooth transition. Remember to pack your equipment carefully and use the provided shipping label if necessary. Whether you’re upgrading or canceling services, our helpful team is here to guide you every step of the way.
Don’t hesitate to reach out if you have any questions or concerns. Thank you for choosing Cogeco, and we appreciate your prompt return of the equipment.